Refund & Cancellation Policy

Summary: Our products are digital source code delivered instantly. A refund is available only if the source code could not be installed / run on your server within 7 days of purchase, despite our support. Once the product is installed, or after 7 days, no refund is possible, because a digital product cannot be returned.

01 Why Digital Products Are Non-Refundable

Source code is delivered as a downloadable ZIP file immediately after payment. Unlike a physical product, it cannot be "returned" or "un-downloaded" once you have received it. For this reason all sales are final, except for the single installation-failure case described in Section 2.

02 When You ARE Eligible for a Refund (Installation Failure)

You will receive a 100% refund of the source-code price if ALL of the following are true:

In this case we treat the purchase as "not delivered" and refund the full product amount. The download link and license are deactivated at the same time.

03 When a Refund is NOT Available

No refund, partial refund or credit will be provided in any of the following cases:

04 Add-ons & Premium Features

• Add-ons are licensed to one panel domain and are activated from our store. They are non-refundable once activated.
• If we are unable to activate an add-on on your panel for a technical reason on our side, you receive a full refund of that add-on.

05 Paid Services & Custom Work

• Service charges (Complete Setup Package, Agency Setup, custom development, Meta verification assistance, etc.) are separate from the source-code price.
• A service can be cancelled for a full refund only before the work has started. Once work has begun, the service fee is non-refundable.
• Timelines are estimates; a delay caused by third parties (Meta approvals, hosting providers, your own response time) is not a ground for refund.

06 Basic Installation Guidance vs. Paid Setup

Every source-code purchase includes the written installation guide and basic installation guidance over WhatsApp/email (answering questions about the documented steps). Full hands-on installation, server configuration and setup on your server is a paid service ("Complete Setup Package"). Choosing not to purchase the paid service is not a ground for refund.

07 Updates After Modification

Automatic updates/patches are provided for unmodified installations that keep a valid license. If you modify the source code, updates are no longer guaranteed and keeping the modified installation up to date is your responsibility. Loss of update compatibility after modification is not a ground for refund.

08 How to Request a Refund

• Message us on WhatsApp +91 8502044044 or email info@webitechi.com within 7 days of purchase.
• Include your Order ID, the registered email/phone, server details (OS, Node.js/MongoDB versions, hosting provider) and the exact error/screenshots.
• Allow our team to attempt the installation (temporary SSH/panel access may be requested; you may revoke it afterwards).
• If the installation is confirmed as not possible, the refund is approved and the license/download is deactivated.

09 Refund Processing Time

Approved refunds are processed within 5–7 business days to the original payment method via Razorpay. Depending on your bank or card issuer it may take an additional 5–10 business days to reflect in your account. Payment-gateway fees, taxes already remitted, or currency-conversion charges (if any) may be deducted where non-recoverable.

10 Chargebacks & Disputes

Please contact us before raising a dispute with your bank or payment provider — we resolve genuine issues quickly. If a chargeback is initiated without first contacting us, or for a purchase that does not meet the conditions of this policy, we reserve the right to contest it with the delivery, download and license-activation records, to deactivate the license and download link, and to pursue legal remedies for fraudulent claims.

11 Order Cancellation

Because digital products are delivered instantly, an order cannot be cancelled after payment is completed. If a payment succeeded but you did not receive the download/invoice email within 30 minutes, contact us and we will re-send it immediately.

12 Changes to This Policy

We may update this policy from time to time. The version published on this page at the time of your purchase applies to that purchase.

13 Contact